Last updated: 15th December 2025

This Privacy Policy explains how The Plough York ("we", "us", or "our") collects, uses, and protects your personal data when you use our website: www.theploughyork.co.uk.

We are committed to protecting your privacy and handling your personal data in a transparent and secure way, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Business name: The Plough York

Website: www.theploughyork.co.uk

Contact email: info@the-plough-inn-york.co.uk

For the purposes of data protection law, we are the data controller of any personal data collected through this website.

Personal Data We Collect

We may collect and process the following types of personal data:

  • Contact information – such as your name, email address, and phone number (for example, when you contact us via a form or email)
  • Booking or enquiry details – information you choose to provide when making an enquiry or reservation
  • Technical data – including IP address, browser type, operating system, and website usage data
  • Marketing preferences – where you have opted in to receive communications from us

We do not intentionally collect special category data (such as health or religious information).

3. How We Collect Your Data

We collect personal data through:

  • Direct interactions (e.g. contact forms, email enquiries, bookings)
  • Automated technologies (e.g. cookies and analytics tools)
  • Third-party services where applicable (such as booking or analytics providers)

4. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide customer support
  • Manage bookings or reservations
  • Improve our website and services
  • Send marketing communications (only where you have given consent)
  • Maintain website security and performance

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Consent – where you have given clear permission (e.g. marketing emails)
  • Contract – where processing is necessary to fulfil a booking or request
  • Legal obligation – where required by law
  • Legitimate interests – to operate and improve our business and website, provided your rights are not overridden

6. Cookies

Our website uses cookies to help improve your browsing experience.

Cookies may be used to:

  • Understand how visitors use our website
  • Remember user preferences
  • Improve website functionality

You can control or disable cookies through your browser settings. For more information, please see our Cookies Policy.

7. Sharing Your Data

We do not sell your personal data.

We may share data with trusted third parties who provide services on our behalf, such as:

  • Website hosting providers
  • Analytics services (e.g. Google Analytics)
  • Booking or contact form providers

All third parties are required to handle your data securely and in accordance with data protection law.

8. Data Retention

We only retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us using the details above.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

11. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "last updated" date will be revised accordingly.

13. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Telephone: 0303 123 1113

If you have any questions about this Privacy Policy or how your data is handled, please contact us.